Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

After your order has been placed, you have 24 hours to contact our customer service and request order modifications or a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified.
*Please note that for certain items, if your order has already been shipped, we cannot proceed with the cancellation or any modification, even if your request is made within the 24-hour period after your order was placed.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

At Woven Dance we are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.
All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item. Please contact us by email at info@wovendance.com and one of our helpful support staff will organize a reprint or a refund for you!

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Since your order is custom printed just for you, we are not responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all responsibility when choosing the style and fit of their purchase. We provide sizing charts for most items.

Returns: 

Since your product is custom printed just for your we do not accept returns. We will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number.

Please make certain that:

The product was received in the last 30 days.

The product is unwashed, unworn and unused.

The product itself or the printing is defective, or the final product is not the design that you ordered.